Tuesday, May 22, 2012

Paris CDG VIP Fast Track "La Conciergerie" Review


Although the general public may not be aware of it, Paris airports offer personalized services to assist premium customers. As with all Premium services, "La Conciergerie" comes with different levels of service: VIP Fast Track, VIP Premium & VIP Ultimate.

I recently had the chance to try their VIP Fast-Track Departure service and must say I was quite impressed and happy with it.

Upon our arrival at CDG, I called the Concierge number that had been texted to me while I was on my way to the airport. A few minutes later, our concierge showed up at the entrance of the 2E terminal. She accompanied us to the Air France First Class checkin counter (we were flying Economy, I am a Flying Blue Platinum member) and handed our passports & frequent flyer cards directly to the checkin agent. Two minutes later, we were already on our way to security through shortcuts that are not accessible to the general public and that are faster than the regular fast-track lanes labeled "Acces No1" for premium passengers.





At the "Acces No1"security check, we actually bypassed the line (which was kind of weird in a way as I never imagined you could bypass the premium waiting line for security check) but of course went through the hassle of clearing security like everybody else.

After that, we were on our way to passport control which we, once again, cleared in less than two minutes as our concierge escorted us directly to the front of the line.

All in all, after about ten minutes, we arrived at the Air France CDG 2E lounge at which point our concierge informed us that she would call us back in time for boarding to escort us to the plane.


After enjoying the lounge (pictured above) for an hour (which was only possible due to my Flying Blue Platinum status not the Fast-Track service in itself), I did receive the call and there was an announcement in the lounge informing us that someone was waiting for us. We met our concierge at the lounge entrance and were escorted to the gate where we arrived five minutes later.

As with most short-haul Air France flights, there never is a dedicated boarding lane for Elite passengers but our concierge "created" one for us allowing us, once again, to bypass any waiting before boarding the plane.

All in all, I must say this was quite an impressive experience and I don't see how it could have been any easier or faster for us.

Below is a detailed description of all the services offered by "La Conciergerie":


- VIP Fast Track: 

Arrival (€150):

√   Welcoming you at the plane’s door
√   Escorting you with privileged and fast access at checkpoints
√   Getting your luggage
√   Escorting you to your car

Departure (€150):


√    Escorting you to your car upon arrival at the airport
√    Taking care of your luggage 
√    Registration support
√    Escorting you with privileged and fast access at checkpoints
√    Escorting you to the lounge (Business and First)
√    Escorting you from the lounge to the plane’s door

Connecting flights (€150):

√   Welcoming you at the plane’s door
√   Escorting you with privileged and fast access at checkpoints
√   Escorting you to the lounge (Business and First)
√   Verification of the transfer and boarding luggage on the departure flight
√   Escorting you from the lounge till the plane’s door with pre or post boarding


- VIP Premium:


Arrival ((€330):

√    VIP welcoming service Fast Track VIP Arrival
                                +
√   Transfer “airports → Paris” in a luxury car

Departure (€330):

√    Paris transfer→ Airports
                           +
√     VIP welcoming service Fast Track Departure

Connecting flights ((€330 or 440):

√    VIP welcoming service Fast Track Arrival
                                +
√   Transfer in a luxury car between terminals of the same airport or between CDG and ORY (€440)
                                +
√    VIP welcoming service Fast Track Departure



- VIP Ultimate:

- Arrival (€750):


√  Welcoming you at the plane’s door
√  Transfer on the tarmac in a luxury car from the airplane to the private lounge
√  Private lounge entirely dedicated to your comfort; (Meals and drinks on a self-service basis, private space to work calmly with office equipment and Wi-Fi access, local and national press, TV screens) 
√  All the safety controls formalities are carried out on the spot
√  We collect your luggage, while you relax in the lounge

- Departure (€750):

√   Welcoming you at the lounge’s door
√   Private lounge entirely dedicated to your comfort; (Meals and drinks on a self-service basis, private space to work calmly with office equipment and Wi-Fi access, local and national press, TV screens)
√   We check in your luggage, while you relax in the lounge
√   All the safety controls formalities are carried out on the spot
√   Transfer on the tarmac, in a luxury car from the private lounge to the airplane
Optional transfer to airports click here

- Connecting Flights (€1500):

√    Welcoming you at the plane’s door
√    Transfer on the tarmac in a luxury car from the airplane to the private lounge
√    Private lounge entirely dedicated to your comfort; (Meals and drinks on a self-service basis, private space to work calmly with office equipment and Wi-Fi access, local and national press, TV screens)
√   We check the loading of your luggage for the departure flight, while you relax in the lounge
√    All the safety controls formalities are carried out in the lounge
√    At boarding time, you will be escorted in a luxury car from the private lounge to the airplane




29 comments:

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